Frequently Asked Questions
Will the camera work day and night?
Yes. Solar charging and the built-in battery keep it running 24/7, even at night or on cloudy days.
Do I need Wi-Fi?
Wi-Fi is required for live viewing and alerts. Hotspot mode allows setup and use without the internet.
How is footage stored?
Store videos on a Micro SD card (up to 128GB) or use optional cloud storage with a free trial.Memory card not included.
How long does the battery last?
With normal use, the battery can last up to several months. Solar charging helps keep it powered continuously with daily sunlight.
Does it support audio?
Yes. The camera has a built-in microphone and speaker for two-way audio communication.
Can multiple people access the camera?
Yes, you and family members can all view the live feed, playback clips, and get alerts from your own phones
What is the camera resolution?
8MP Ultra HD 3840 × 2160 for clear daytime and night-time footage.
What is the camera size?
The camera measurements are 15.5 cm (height) × 10.5 cm (width), easy to mount, and suitable for walls, eaves, fences, or posts both indoors and outdoors.
Where are you located?
Our head office is located in Melbourne, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 9 working days, depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at modernesting@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.